Resume

Summary

Instructional designer with 10+ years of experience, plus an early background in L&D and HR. Spots process gaps and engineers the systems that fix them. Creates e-courses, MOOCs, masterclasses, video, and microlessons, and improves the operations behind them: workflows, dashboards, templates, and documentation that make teams faster and more consistent. Partners with product and marketing leaders to shape learning offerings. Brings cross-sector experience and works with distributed teams in three countries.

Experience

American Psychological Association

Senior Instructional Designer, Business Innovation & Growth Jun 2025 – Present

  • Systems thinking: Conceived the Flourishing Operating System, a framework guiding individuals, team leaders, and the organization to flourish; APA leadership presented it at the September 2026 Flourish Summit to corporate leaders, where it was very well received.
  • Product strategy: Recommended prerequisite sequencing and complementary offerings that informed product planning; built an intake process for product webpages.
  • Ownership: Evaluated a vendor process, then proposed and implemented an internal workflow, significantly reducing costs.
  • Innovation: Created the EEI-AI methodology and a two-part learning journey (e-course + virtual masterclass) teaching practitioners to diagnose and fix chatbot-user interaction failures; refined with evaluation feedback, NPS, and session observation.
  • Operations: Identified gaps while testing an LMS rollout; strengthened SME review on a vendor-led initiative; onboarded Senior IDs.

Senior Instructional Designer, Publishing (PsycLearn) Nov 2021 – Jun 2025

  • Scale: Built a centralized learner-feedback system and dashboard consolidating thousands of survey responses across ~20 courses, giving leadership visibility into global learner trends; documented it and trained designers to use it.
  • Innovation: Designed a diversity-tagging system that turned a manual annual external review into on-demand reporting; co-designed a digital asset management system to standardize asset names and folder conventions.
  • Leadership: Led the Interactivity 2.0 Working Group, a distributed, multi-national team, and contributed to its reusable Storyline interaction templates for MOOCs.
  • Execution: Built MOOCs (Storyline, Vyond, Synthesia) and kept them current through maintenance updates; set new standards for Vyond statistics explainer videos; established PsycLearn’s edX partnership as an early adopter with build guidelines.
  • Enablement: Ran workshops and wrote job aids for the instructional design team; advised SMEs on designing interactive activities; planned a documented handoff to my successor.

Skilled KC Technical Institute

LMS Administrator; eLearning & Multimedia Developer Jun 2020 – Nov 2021

  • Operations: Primary Moodle administrator working directly with vendors; built the institution’s first online courses and its foundational development practices.

Saint Luke’s College of Health Sciences

Instructional Designer Mar 2019 – Jun 2020

  • Enablement: Redesigned nursing courses into a standardized format with faculty; produced 45 training videos supporting the D2L-to-Canvas transition; created job aids for faculty.

Park University

Instructional Designer Apr 2017 – Mar 2019

  • Systems thinking: Ran workflow analysis that exposed course-development bottlenecks and improved revision scheduling; proposed Canvas Blueprint courses to fix recurring faculty maintenance problems; contributed to internal quality review process and HLC accreditation.

Earlier Career

HR, L&D, Research
HR/Communications Specialist, Yum! Asia; L&D Senior Executive, Exel Singapore (coordinated APAC leadership program); Graduate Research Assistant, e-Learning Design Lab, University of Kansas (2007–2014).

Tools & Certifications

Tools: Storyline 360, Rise, Vyond, Synthesia, Camtasia, Audacity; Canvas, Moodle, Docebo, edX, Coursera; Arist; Photoshop, Illustrator, Canva; Qualtrics, SurveyMonkey; Microsoft Office, Google Workspace.

Certifications: Leading Successful Change; Moodle Journeyman.

Academic Background

University of Kansas (KU), USA (2009–2014)
PhD in Educational Leadership and Policy Studies, with an emphasis in Educational Technology
Thesis: Model for Researching Parent Engagement in Academic Support-Focus on Students With Disabilities
Thesis Advisors: Dr. Edward Meyen and Dr. Lee Young-Jin

University of Kansas (KU), USA (2007-2009)
Master of Science in Education with an emphasis in Educational Technology
Project: Software Evaluation of OpenSophie
Project Advisor: Dr. Lee Young-Jin

Nanyang Technological University (NTU), Singapore (2000-2003)
Bachelor of Business, Human Resource Consulting 2nd lower Honors
Group Thesis: Strategic alliances in the pharmaceutical industry

Volunteer Experiences

Audio Reader / Telephone Reader Volunteer Summer 2024 – Present

Lucky 13 Rescue Oct 2023 – Present